I am inspired to write about trust

I learned a few days ago that we are about to lose a client….a client that has been with us for several years. It turns out that in the chain of command, someone on a higher rung has suddenly taken an interest and is moving services to another provider. No questions... no explanation... just action.

So where does the issue of trust enter this scenario? The person notifying me of this change is the same person with whom we have worked with for years, the entire tenure of our relationship in fact. She is devastated and the word she used repeatedly in our conversation was 'trust'. She is devastated because she trusts us. She knows we work hard to help her attain her goals and objectives. She knows we speak to her directly and with the objective of helping her understand, not simply to express a stance. She knows that we are fair in our billing and provide value for every dollar she spends with us. Yes, she trusts us.

I am saddened to lose a client. I am exhilarated that our relationship was founded on trust. I am humbled that it was a trust not built on a foundation of works but rather on action. I am honored that there is true sadness between both of us in the pending loss of a professional relationship.

I hope that every client we serve would know that we work hard for them, that their goals and objectives matter, and that our success is measured by theirs. And at the end of the day, we are trusted.

Print

14101

Tags: ethics trust relationship

Search

Too Much To Do - try using a Smart Calendar!

14Apr2020

Have you ever seen the person that no matter what, always seems on top of things, on schedule and never flustered? While you might want to hurt them, the fact is you’re jealous! Our Tip this week will help you regain some control and get more organized.

Digital Marketing - yes, it's MANDATORY

14Apr2020

Everybody throws around buzz words and says we need to be doing ‘SEO” or on Social Media. Just because everybody else is doing it, why do I need to? My mother always asked me “if they jumped off a bridge, would you?” In this case, the answer is YES!

Tips for your business: Goal Setting

14Apr2020

Lately, I find myself thinking about goals a lot. Maybe it’s because I manage a lot of tasks and some days, though I’ve been busy all day, I’m not sure what I have accomplished. Perhaps it is because I’ve never been good at putting substance around my goals.

Tip for your business: Understanding your WHY

14Apr2020

If you have spent much time with a toddler, you know the word why can take on annoying attributes beyond comprehension. Yet if you are in business, being able to answer the one-word question why takes on incredible importance.

Has Google forgotten you exist? Whose responsibility is that?

14Apr2020

Getting your website included in organic search results requires focus and intent…it doesn’t just happen. While there are a lot of factors outside of your control, the foundational factors are right at your fingertips. You need to create quality content and you need to expand the content on your website so that Google sees you are investing in your website! In addition, if your website is not responsive, you are your own worst enemy!

You have the option to change this by making your website a priority. It doesn’t have to cost a fortune or demand every waking moment – but it does require your attention.

We’ve shared some aspects of Google and options that can help you impact your web presence in the complete article which can be accessed here.

RSS

First Previous 2 3 4 5 6 7 8 9 10 11 Next